Using telephony data to facilitate discovery of clinical workflows.
Discovery of clinical workflows to target for redesign using methods such as Lean and Six Sigma is difficult. VoIP telephone call pattern analysis may complement direct observation and EMR-based tools in understanding clinical workflows at the enterprise level by allowing visualization of institutional telecommunications activity.
Author(s): Rucker, Donald W
DOI: 10.4338/ACI-2016-11-RA-0191