Veterans' response to an automated text messaging protocol during the COVID-19 pandemic.
The US Department of Veterans Affairs (VA) is using an automated short message service application named "Annie" as part of its coronavirus disease 2019 (COVID-19) response with a protocol for coronavirus precautions, which can help the veteran monitor symptoms and can advise the veteran when to contact his or her VA care team or a nurse triage line. We surveyed 1134 veterans on their use of the Annie application and [...]
Author(s): Saleem, Jason J, Read, Jacob M, Loehr, Boyd M, Frisbee, Kathleen L, Wilck, Nancy R, Murphy, John J, Vetter, Brian M, Herout, Jennifer
DOI: 10.1093/jamia/ocaa122