Changes in Pediatric Portal Use Among Caregivers Before, During, and After the Coronavirus Disease 2019 Pandemic: A Longitudinal Study.
Patient portals are increasingly used to support digital health engagement, but little is known about how caregivers used patient portals before, during, and after the coronavirus disease 2019 (COVID-19) pandemic.This study aimed to examine longitudinal changes in caregiver engagement with pediatric patient portals, focusing on logins, session duration, messaging behaviors, and provider response times across prepandemic, pandemic, and postpandemic periods.We conducted a retrospective cohort study using deidentified MyChart data from [...]
Author(s): Haessner, Philipp, Ray, Jessica M, Gregory, Megan E
DOI: 10.1055/a-2703-3735