Development and evaluation of an artificial intelligence-based workflow for the prioritization of patient portal messages.
Accelerating demand for patient messaging has impacted the practice of many providers. Messages are not recommended for urgent medical issues, but some do require rapid attention. This presents an opportunity for artificial intelligence (AI) methods to prioritize review of messages. Our study aimed to highlight some patient portal messages for prioritized review using a custom AI system integrated into the electronic health record (EHR).
Author(s): Yang, Jie, So, Jonathan, Zhang, Hao, Jones, Simon, Connolly, Denise M, Golding, Claudia, Griffes, Esmelin, Szerencsy, Adam C, Wu, Tzer Jason, Aphinyanaphongs, Yindalon, Major, Vincent J
DOI: 10.1093/jamiaopen/ooae078