Alert override as a habitual behavior - a new perspective on a persistent problem.
Quantifying alert override has been the focus of much research in health informatics, with override rate traditionally viewed as a surrogate inverse indicator for alert effectiveness. However, relying on alert override to assess computerized alerts assumes that alerts are being read and determined to be irrelevant by users. Our research suggests that this is unlikely to be the case when users are experiencing alert overload. We propose that over time [...]
Author(s): Baysari, Melissa T, Tariq, Amina, Day, Richard O, Westbrook, Johanna I
DOI: 10.1093/jamia/ocw072