Online physician ratings fail to predict actual performance on measures of quality, value, and peer review.
Patients use online consumer ratings to identify high-performing physicians, but it is unclear if ratings are valid measures of clinical performance. We sought to determine whether online ratings of specialist physicians from 5 platforms predict quality of care, value of care, and peer-assessed physician performance.
Author(s): Daskivich, Timothy J, Houman, Justin, Fuller, Garth, Black, Jeanne T, Kim, Hyung L, Spiegel, Brennan
DOI: 10.1093/jamia/ocx083