Rapid development of visualization dashboards to enhance situation awareness of COVID-19 telehealth initiatives at a multihospital healthcare system.
The COVID-19 pandemic has led to the rapid expansion of telehealth services as healthcare organizations aim to mitigate community transmission while providing safe patient care. As technology adoption rapidly increases, operational telehealth teams must maintain awareness of critical information, such as patient volumes and wait times, patient and provider experience, and telehealth platform performance. Using a model of situation awareness as a conceptual foundation and a user-centered design approach we [...]
Author(s): Dixit, Ram A, Hurst, Stephen, Adams, Katharine T, Boxley, Christian, Lysen-Hendershot, Kristi, Bennett, Sonita S, Booker, Ethan, Ratwani, Raj M
DOI: 10.1093/jamia/ocaa161