Enabling adoption and use of new health information technology during implementation: Roles and strategies for internal and external support personnel.
Successful technological implementations frequently involve individuals who serve as mediators between end users, management, and technology developers. The goal for this project was to evaluate the structure and activities of such mediators in a large-scale electronic health record implementation.
Author(s): Umstead, Claire N, Unertl, Kim M, Lorenzi, Nancy M, Novak, Laurie Lovett
DOI: 10.1093/jamia/ocab044