Human technology intermediation to reduce cognitive load: understanding healthcare staff members' practices to facilitate telehealth access in a Federally Qualified Health Center patient population.
The aim of this study was to investigate how healthcare staff intermediaries support Federally Qualified Health Center (FQHC) patients' access to telehealth, how their approaches reflect cognitive load theory (CLT) and determine which approaches FQHC patients find helpful and whether their perceptions suggest cognitive load (CL) reduction.
Author(s): Williamson, Alicia K, Antonio, Marcy G, Davis, Sage, Kameswaran, Vaishnav, Dillahunt, Tawanna R, Buis, Lorraine R, Veinot, Tiffany C
DOI: 10.1093/jamia/ocad257