Understanding interprofessional communication: a content analysis of email communications between doctors and nurses.
Clinical communication is recognized as a major source of errors in hospitals. The lack of documentation of communication, especially among verbal interactions, often creates hindrances and impedes improvement efforts. By providing smartphones to residents and encouraging nurses to communicate with residents by email shifted much of the communication to emails which permitted analysis of content.
Author(s): Smith, C N C, Quan, S D, Morra, D, Rossos, P G, Khatibi, H, Lo, V, Wong, H, Wu, R C
DOI: 10.4338/ACI-2011-11-RA-0067