Implementation of an electronic health record-integrated instant messaging system in an academic health system.
Effective communication amongst healthcare workers simultaneously promotes optimal patient outcomes when present and is deleterious to outcomes when absent. The advent of electronic health record (EHR)-embedded secure instantaneous messaging systems has provided a new conduit for provider communication. This manuscript describes the experience of one academic medical center with deployment of one such system (Secure Chat).
Author(s): Kwan, Brian, Bell, John F, Longhurst, Christopher A, Goldhaber, Nicole H, Clay, Brian
DOI: 10.1093/jamia/ocad253