Developing software to "track and catch" missed follow-up of abnormal test results in a complex sociotechnical environment.
Abnormal test results do not always receive timely follow-up, even when providers are notified through electronic health record (EHR)-based alerts. High workload, alert fatigue, and other demands on attention disrupt a provider's prospective memory for tasks required to initiate follow-up. Thus, EHR-based tracking and reminding functionalities are needed to improve follow-up.
Author(s): Smith, M, Murphy, D, Laxmisan, A, Sittig, D, Reis, B, Esquivel, A, Singh, H
DOI: 10.4338/ACI-2013-04-RA-0019