Growth of Secure Messaging Through a Patient Portal as a Form of Outpatient Interaction across Clinical Specialties.
Patient portals are online applications that allow patients to interact with healthcare organizations. Portal adoption is increasing, and secure messaging between patients and healthcare providers is an emerging form of outpatient interaction. Research about portals and messaging has focused on medical specialties. We characterized adoption of secure messaging and the contribution of messaging to outpatient interactions across diverse clinical specialties after broad portal deployment.
Author(s): Cronin, R M, Davis, S E, Shenson, J A, Chen, Q, Rosenbloom, S T, Jackson, G P
DOI: 10.4338/ACI-2014-12-RA-0117