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Rapid Design and Implementation of an Integrated Patient Self-Triage and Self-Scheduling Tool for COVID-19

This on-demand webinar does not offer CE credit.

A JAMIA Journal Club webinar – part of AMIA’s COVID-19 Resource Center

Judson TJ, Odisho AY, Neinstein AB, et al. Rapid Design and Implementation of an Integrated Patient Self-Triage and Self-Scheduling Tool for COVID-19 [published online ahead of print, 2020 Apr 8]. J Am Med Inform Assoc. 2020;ocaa051. doi:10.1093/jamia/ocaa051.

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Timothy Judson, MD, MPH
Associate Director of Clinical Innovations, Department of Medicine
Assistant Professor of Medicine, Division of Hospital Medicine
University of California – San Francisco


Maryam Zolnoori, PhD,
Postdoctoral Research Fellow
Department of Digital Health Sciences and Department of Psychiatry and Psychology
Mayo Clinic


Sally L. Baxter, MD, MS
UCSD Health Department of Biomedical Informatics

Statement of Purpose

Although symptom checkers and self-triage tools have gained popularity in some health systems, their performance has been variable, and their benefits difficult to quantify. The COVID-19 pandemic has presented an opportunity for these tools to realize their potential to improve efficiency and patient-centered care.

In response to a surge in the volume of patients seeking care for COVID-19, we designed and rapidly implemented a patient portal-based self-triage and self-scheduling tool. The goal was to direct patients to targeted intake, advice, information and care for respiratory symptoms and COVID-19 concerns. This article describes the first known implementation of a COVID-19 symptom checker that is fully integrated with the patient’s medical record and enables direct appointment scheduling—benefiting both patients and the health system.

Target Audience

The target audience for this activity is professionals and students interested in biomedical and health informatics.

Learning Objectives

The general learning objective for all of the JAMIA Journal Club webinars is that participants will

  • Use a critical appraisal process to assess article validity and to gauge article findings' relevance to practice

After this live activity, the participant should be better able to:

  • Identify at least three ways that self-triage and self-scheduling tools can optimize efficiency for a health system
  • Evaluate the performance characteristics of a self-triage tool
  • Propose additional use cases for self-triage and self-scheduling

Commercial Support

No commercial support was received for this activity.

Disclosures for this Activity

These faculty, planners, and staff who are in a position to control the content of this activity disclose that they and their life partners have no relevant financial relationships with commercial interests: 

JAMIA Journal Club presenter: Timothy Judson
JAMIA Journal Club planners: Michael Chiang, Sally L. Baxter, Maryam Zolnoori
AMIA staff: Susanne Arnold, Pesha Rubinstein


Dates and Times: -
Type: Webinar
Course Format(s): On Demand