Career Opportunities at AMIA

AMIA is a community committed to the vision of a world where informatics transforms people’s care. Over the last 35 years, the use of informatics has grown exponentially to improve health and to make better healthcare decisions. Today, informatics is the key to accelerating the current goals of healthcare reform.

AMIA has been recognized as a Top Employer of Choice for an Effective and Flexible Workplace as a winner of the When Work Works award. 

Current Open Positions

Director of Member Services

The American Medical Informatics Association (AMIA) is seeking an experienced Director of Member Services. The Director develops and executes a proactive membership strategy to continue to engage our current members and attract new ones.  The Director will seek opportunities to build communities within the membership and will work cross departmentally to ensure that individual membership and organizational membership strategies are synergistic.  The Director has primary responsibility for overseeing all individual member-related programs and projects, the development of member services, and the integration of professional working groups into the association structure.  Member service activities include recruitment and retention of individual members, maintenance of association management databases and member platforms, and the career center. The position reports to the Vice President of Membership.

Key Responsibilities:

Membership Recruitment and Retention:

  • Formulate and implement member recruitment activities in an effort to expand individual membership consistent with the mission and goals of the organization
  • Supervise the membership renewal process, investigate reasons for non-renewal, and recommend and implement strategies for increasing member retention rate
  • Communicate membership benefits, programs and services to members and prospects resulting in increased recruitment and retention
  • Generate regular membership reports for distribution to the board and staff
  • Oversee ongoing maintenance of member records in association database
  • Arrange and serve as principal staff representative at association exhibits and other organizations’ trade shows in accordance with overall individual membership recruitment strategy

Member Services:

  • Manage the delivery of all member services
  • Have a thorough understanding of and be able to measure AMIA’s membership statistics
  • Develop and implement strategies for remaining in regular and meaningful contact with association members
  • Develop the highest customer service standards possible, for monitoring organizational performance, in responding to inquiries, requests, and comments from members, prospective members, and others
  • Work with the Marketing and Communications department staff to produce membership materials for the association news, meeting programs, membership brochures, and the association web site
  • Oversee all member services activities at association meetings and special programs

Management:

  • Work with membership staff and other staff users to maintain the integrity of the membership database
  • Supervise and provide oversight for the work of the member services coordinator, and any temporary staff or vendors as applicable

Liaison:

  • Serve as the staff liaison to AMIA’s special interest working groups, the working group steering committee, the membership and outreach committee and other committees as appropriate

Required Education, Experience and Skills:

  • Outstanding writing, editing and verbal communication skills
  • Proven relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
  • An understanding of and ability to position discussions related to member services at both the strategic and tactical levels
  • Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
  • Education – 4-year college degree required
  • Knowledge – Thorough understanding of association member services and programs within a member focused non-profit organization
  • Work Experience – 5-10+ years of experience with a professional or trade association or similar organization, developing and implementing integrated association membership programs and initiatives
  • Technical Skills – Competency with AMS/CRM software (NETFORUM preferred) and data tools (e.g. Power BI, Nucleus), familiarity with social media and e-communication tools, and strong MS Office skills.  Excellent organizational, computer, oral and written communication skills
  • Conditions – Must be able to travel to the annual symposium; possible other occasional travel

AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.


Membership Program Manager

The American Medical Informatics Association (AMIA) is seeking a Membership Program Manager to be responsible for managing membership programs, benefits and services for AMIA’s academic and institutional members, and other communities. Key responsibilities include helping to identify the need for new member services and programs, and to develop related content, scope and costs. The Manager updates member records and is responsible for the integrity of those data.  S/he also serves as a liaison to the nominating and executive committees for specific communities, and to AMIA’s Education Department for coordination of conferences and educational programming for those groups.  The position reports to the Vice President of Membership.

General Responsibilities:

  • Manage membership programs, benefits and services for AMIA’s academic and institutional members e.g. Academic Forum, American College of Medical Informatics (ACMI) and FAMIA
  • Identify the need for new member services and develop content, scope and costs related to new programs
  • Update member records and be responsible for the integrity of those data; process invoices and payments for membership dues
  • Serve as staff liaison to executive and nominations committees, and related online communities
  • Collaborate with AMIA’s Education department to coordinate conference and educational programming for academic and institutional members.
  • Collaborate with AMIA’s Marketing and Communications department to implement marketing plans and website information for the related groups
  • Responsible for the development and management of the budget for specific groups and communities
  • Manage the nominations and elections processes for educational and institutional member groups

Required Education, Experience and Skills:

• Education: Bachelor’s degree and/or a minimum of eight (8) years related work experience, preferably with a national membership association
• Strong customer service skills in an association environment
• Project management and teamwork competencies preferred
• Experience with association management systems
• Detail-oriented with excellent organizational, communication, and multi-tasking skills
• Proficiency with MS Office applications (Word, Excel, Outlook) required
• Strong interpersonal skills including professionalism and ability to work well with AMIA staff and leadership
• Ability to travel 2-3 times per year, often for a period of one week including to the annual symposium

AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.


Member Services Coordinator

The American Medical Informatics Association (AMIA) is seeking a Member Services Coordinator to support the day-to-day activities of the membership department. This position is often the first person a member or customer engages with at the association. Attention to detail, flexibility, and the ability to work effectively with a small team are essential. The ideal candidate is high energy, professional, articulate, positive, responsible, dependable and self-motivated. Travel to the annual symposium is required with other occasional travel possible. The position reports to the Director of Member Services.

General Responsibilities:

  • Respond to member phone, email, fax, and mail inquiries regarding association  programs, products, and services
  • Process sales transactions, that include but are not limited to membership applications, conference registrations and other product orders
  • Proactive outreach to members (expired memberships, upcoming events, updates to contact information, etc.)
  • Administer membership from invoicing, to processing of payments, to database entry per established data standards including data integrity
  • Generate monthly reports on membership activity
  • Interact with employees, departments and customers
  • Serve as a key resource to our members/customers on AMIA’s products and services
  • Maintain and create AMIA membership department’s standard operating procedures (SOP)
  • Perform administrative tasks including processing inbound/outbound mail, ordering  supplies and maintaining AMIA’s phone system

Required Education, Experience and Skills:

  • A thorough understanding of association member services and programs within a member focused non-profit organization
  • A minimum of 3 years of experience supporting the day-to-day activities of the member services department for a service-driven membership organization
  • Experience using AMS/CRM software including but not limited to invoicing, data, query and report management functions (experience using NETFORUM is highly preferred) and an interest in learning to use data tools (e.g. Power BI, Nucleus)
  • An unparalleled commitment to member service
  • Strong MS Office, writing and verbal communication skills
  • Must be able to travel occasionally including to the annual symposium
  • Education – College degree preferred

AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.