Careers at AMIA

Director of Member Services

The American Medical Informatics Association (AMIA) is seeking an experienced Director of Member Services. The Director develops and executes a proactive membership strategy to continue to engage our current members and attract new ones.  The Director will seek opportunities to build communities within the membership and will work cross departmentally to ensure that individual membership and organizational membership strategies are synergistic.  The Director has primary responsibility for overseeing all individual member-related programs and projects, the development of member services, and the integration of professional working groups into the association structure.  Member service activities include recruitment and retention of individual members, maintenance of association management databases and member platforms, and the career center. The position reports to the Vice President of Membership.

Key Responsibilities:

Membership Recruitment and Retention:

  • Formulate and implement member recruitment activities in an effort to expand individual membership consistent with the mission and goals of the organization
  • Supervise the membership renewal process, investigate reasons for non-renewal, and recommend and implement strategies for increasing member retention rate
  • Communicate membership benefits, programs and services to members and prospects resulting in increased recruitment and retention
  • Generate regular membership reports for distribution to the board and staff
  • Oversee ongoing maintenance of member records in association database
  • Arrange and serve as principal staff representative at association exhibits and other organizations’ trade shows in accordance with overall individual membership recruitment strategy

Member Services:

  • Manage the delivery of all member services
  • Have a thorough understanding of and be able to measure AMIA’s membership statistics
  • Develop and implement strategies for remaining in regular and meaningful contact with association members
  • Develop the highest customer service standards possible, for monitoring organizational performance, in responding to inquiries, requests, and comments from members, prospective members, and others
  • Work with the Marketing and Communications department staff to produce membership materials for the association news, meeting programs, membership brochures, and the association web site
  • Oversee all member services activities at association meetings and special programs

Management:

  • Work with membership staff and other staff users to maintain the integrity of the membership database
  • Supervise and provide oversight for the work of the member services coordinator, and any temporary staff or vendors as applicable

Liaison:

  • Serve as the staff liaison to AMIA’s special interest working groups, the working group steering committee, the membership and outreach committee and other committees as appropriate

Required Education, Experience and Skills:

  • Outstanding writing, editing and verbal communication skills
  • Proven relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
  • An understanding of and ability to position discussions related to member services at both the strategic and tactical levels
  • Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
  • Education – 4-year college degree required
  • Knowledge – Thorough understanding of association member services and programs within a member focused non-profit organization
  • Work Experience – 5-10+ years of experience with a professional or trade association or similar organization, developing and implementing integrated association membership programs and initiatives
  • Technical Skills – Competency with AMS/CRM software (NETFORUM preferred) and data tools (e.g. Power BI, Nucleus), familiarity with social media and e-communication tools, and strong MS Office skills.  Excellent organizational, computer, oral and written communication skills
  • Conditions – Must be able to travel to the annual symposium; possible other occasional travel

AMIA is a 2017 When Work Works Award Winner and was recognized as a Top Employer of Choice for an Effective and Flexible Workplace.  AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan. To be considered, candidates should respond with a resume and salary requirements to Phyllis Burchman at phyllis@amia.org.  Please insert the job title in the subject line. Qualified local candidates will be contacted for interviews. No telephone calls will be accepted.