AMIA is a community committed to the vision of a world where informatics transforms people’s care. Over the last 35 years, the use of informatics has grown exponentially to improve health and to make better healthcare decisions. Today, informatics is the key to accelerating the current goals of healthcare reform.
AMIA operates in a completely remote work environment and in recent years has been recognized as a Top Employer of Choice for an Effective and Flexible Workplace as a winner of the When Work Works award.
AMIA is pleased to offer benefits that include fully paid medical, dental, long term disability, and life insurance in addition to a retirement program and an attractive paid leave plan.
At AMIA we are committed to diversity and creating an inclusive environment for all employees. We are proud to be an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, age, ethnic or national origin, gender, sexual orientation, gender identity/expression, pregnancy, marital status, religion, physical or mental disability, military/veteran status, or any other protected status.
AMIA operates in a permanent remote work environment.
Current Openings
Member Service Representative
AMIA is seeking a member service representative to respond to calls and emails from members, potential members, and others. This position is responsible for providing excellent front-line customer service, following up to ensure the complete and timely resolution of inquiries and requests, and providing assistance with a variety of tasks.
The Membership Service Representative is responsible for providing excellent front-line support to members and other interested parties reaching out through AMIA’s phone system and email inboxes.
Manage incoming phone calls and email in a professional, upbeat, and timely manner.
Identify and assess caller’s needs. Serve as a primary contact for all member and other inquiries, including applications, renewals, registrations, product inquiries, and purchases.
Key contact for AMS system, facilitating requested transactions, changes, and updates.
Take ownership for ensuring the timely resolution of the inquiry or request.
As workload allows, provide general, limited administrative support to the Membership department.
Answer calls and emails: first point of contact for members and other callers with questions, requests, or feedback.
Provide information: seek to understand the reason(s) for the call, provide full and complete information, verify identity, and update records.
Process transactions: process payments for dues, registrations, and product purchases.
Resolve issues: resolve issues and/or escalate cases to supervisor or other responsible team member.
Follow policies and processes: follow the organizations policies and procedures. Document and maintain processes in detailed Standard Operating Procedures.
Document interactions: document member interactions in the AMS.
Other duties as assigned
Ability to work effectively in a member focused, team-oriented environment
Ability to participate on a project team to accomplish project goals
Ability to manage and collaborate with internal staff
Ability to analyze situations, exhibit good judgment and make sound, ethical decisions Ability to collaborate, cooperate and be flexible
Ability to effectively communicate in oral and written form
Ability to think strategically and act tactically and proactively
Ability to re-prioritize assignments, change directions, and deliver results
Ability to accept responsibility, feedback, and correct problem situations
Exhibits a commitment to excellence in member service and to the goals and values of AMIA
Education – High school diploma required. College degree preferred.
Knowledge – Ability to develop and maintain a thorough understanding of AMIA’s values, organizational structure, and products and services.
Work Experience – 2+ years’ experience in a professional membership association with association or customer management systems.
General Skills – Excellent customer support skills. Strong phone contact handling and active listening skills. Proven written communication skills (writing sample required). Ability to multitask, prioritize, and manage time effectively.
Technical Skills – Proficiency in MS Office Suite required. History of experience in AMS or CMS software.
Conditions – Remote. Must be able to travel (approximately 10 days per year)
Vice President Marketing and Communications
Under the guidance of the Senior Vice President of Membership and Strategic Development, the Vice President of Marketing and Communications will oversee the development and management of marketing, public relations, and communication strategies required to support organizational strategic and fiscal goals. This role is responsible for the integration of effective marketing and communication strategies across AMIA. This position will also provide leadership, strategic vision, direction, and professional development to the MarCom team. This position needs to understand and support organizational priorities with flexibility and nimbleness.
Key areas of responsibility include managing AMIA’s message and brand; directing AMIA marketing efforts and channels; enhancing communication efforts; providing effective leadership; practicing strong financial management; and managing a high performing team.
Serve as editor for AMIA e-News, Washington Download, and Informatics SmartBrief including managing the editorial calendar, writing, and editing where relevant.
Oversees development and production of both print and digital collateral materials (flyers, brochures, promotional items) for AMIA activities.
Supports AMIA’s digital presence through growing social media engagement, strong web presence, and paid media campaigns.
Manages PR efforts, serving as point person for press inquiries, writing press releases, and supporting PR distribution efforts through use of online tool (Muck Rack).
Supports email marketing campaigns through platform (HubSpot) use, daily editing of communications, and analytic support where needed.
Administers and in some cases manages outgoing communications, newsletters, and organizational activities calendars.
Effectively manage and optimize department budget, including use of outside vendors and software.
Participates as a fully working active manager alongside team, including strategic marketing, communications, and tactical plans, as required.
Serves as marketing account manager over several segments within the organization.
Ability to write and edit high level copy for leadership messaging.
Actively support strategic initiatives and senior leadership/board of directors.
Other duties as assigned.
Strategic Thinking: Develop and implement long-term strategies aligned with company goals, analyzing market trends to identify growth opportunities.
Leadership: Lead and inspire a high-performing team, fostering collaboration and continuous improvement while mentoring team members.
Adaptability/Flexibility: Navigate and manage change effectively, adapting strategies to evolving business needs and maintaining resilience under pressure
Strong marketing account manager with experience in developing and executing scalable, integrated marketing strategies and campaigns.
Outstanding writing, editing and verbal communication skills, AP Style
Creative self-starter with the ability to manage and oversee multiple projects and work collaboratively with other staff and departments.
Strong knowledge of social media marketing
Experience in mentoring, coaching, and development of
Capability to interpret insights, analyze data, and make predictions that will optimize marketing resources.
Experience in managing outside vendor interactions with aptitude to leverage relationships that provide high value to AMIA.
Ability to build and execute strong, integrated marketing plans that measure performance and reach targets.
Clear understanding of brand development and management.
An innovative spirit that elevates MarCom efforts and abilities.
Demonstrate expertise in skill and knowledge within areas relevant to one’s own function or department.
Demonstrate a commitment to lifelong learning and keeping one’s own skills sharp and relevant.
Consistently meet deadlines or communicate potential delays in advance.
Demonstrate critical thinking, propose solutions when identifying blockers.
Develop and contribute to best practices.
Communicate deadlines with lead-time for the team.
Contribute to cooperative, healthy, team spirit.
Communicate individual and team issues in a positive and constructive manner.
Proactively provide data and useful resources to staff.
Offer solutions or other options to improve current systems when identifying issues or presenting problems.
Deliver a high level of customer service for internal as well as external customers.
Education
Bachelor’s degree in marketing, communications, public relations, or related field required.
Work Experience
Minimum of 7 years of experience with comprehensive strategic marketing and communications preferred Prior professional association experience strongly preferred.
Must demonstrate thorough understanding of association marketing and communication functions, including digital campaign development.
General Skills
Excellent analytical, creative, organizational, and customer service skills; demonstrated ability to work effectively in a customer-focused, team-oriented environment; outstanding written and verbal skills; creative and strategic thinker with a strong intellect and proactive style.
Technical Skills
Strong technology skills and working knowledge of Office 365 Suite, Microsoft Office applications, proficiency in Word, PowerPoint, Excel, Outlook, Survey Monkey, Google Docs. Experience within a Content Management System and email platform such as HubSpot preferred.
Required
Must be able to travel 7-10 days per year.
Applications
To be considered, candidates must send their cover letter, resume and salary expectation to HR@amia.org.
Qualified candidates will be contacted for interviews. No telephone calls will be accepted.