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DOI: 10.1055/s-0041-1740259
Anticipating Ambulatory Automation: Potential Applications of Administrative and Clinical Automation in Outpatient Healthcare Delivery
Funding None.
Workflow automation involves utilizing an array of technologies to facilitate the completion of specific daily tasks. In the business and financial sectors, the implementation of automation has had transformative and beneficial effects including improved quality of services, lower costs, and expanded accessibility. While workflow automation has begun to enter health care, the introduction has been slow, leaving much room for optimization. In health care, daily workflow for physicians may involve handling electronic health records (EHRs), administrative tasks, patient coordination, and researching of clinical evidence. Clerical burdens and administrative tasks are commonly cited as factors that contribute to physician burnout and frustration, which may lead to reduced time for patient interaction, decreased career satisfaction, and diminished delivery of high-quality care.[1] [2] [3] In this article, we explore areas of workflow within ambulatory, outpatient health care that would potentially benefit from the implementation of automation. We also propose potential solutions to encourage more efficient outcomes in administrative and clinical practice workflows, which have the ability to enhance the delivery of more humanistic medical care.
Protection of Human and Animal Subjects
Human and/or animal subjects were not included in the project.
Publication History
Received: 10 June 2021
Accepted: 21 October 2021
Article published online:
29 December 2021
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